Privacy Policy
Last updated: April 21, 2026
SoulMate Sketch ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when using our website and services.
1. Information We Collect
We collect the following information when you place an order or complete our questionnaire:
- Full name and email address
- Billing address and phone number
- Date of birth and zodiac sign (for your psychic reading)
- Personal preferences provided in the questionnaire (gender, relationship status, etc.)
- Payment information — processed securely by Stripe; we never store card details
- Technical data: IP address, browser type, device information, and pages visited
2. How We Use Your Information
- To create and deliver your personalized soulmate sketch and reading
- To process your payment and send order confirmations
- To respond to customer support enquiries
- To send service-related communications (e.g., delivery notifications)
- To improve our website, services, and customer experience
- To comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Third-Party Services
We use the following trusted third-party services:
- Stripe — payment processing. Stripe's privacy policy applies to all payment data.
- Email delivery providers — to send your reading and transactional emails.
- Analytics providers — to understand how visitors use our site (anonymized data only).
4. Cookies
We use cookies to improve your browsing experience. For full details, please see our Cookie Policy.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are kept for a minimum of 7 years for accounting purposes. You may request deletion of your data at any time (subject to legal requirements).
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Request a portable copy of your data
To exercise any of these rights, contact us at privacy@luymin.com.
7. Security
We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data transmitted through our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Contact
For any privacy-related questions or requests, contact us at privacy@luymin.com or visit our Contact page.